Recent Assignment

Sales Support Officer

Health Shield Friendly Society

February 2023 – April 2023

 

•           Administration and set up on all new business and renewal business.

•           Keeping systems up to date with current information using MS Dynamics/Navision.

•           Contact with intermediaries/brokers to assist with queries.

•           Contact with customers to assist with queries.

•           Uploading letters of appointment/letters of authority.

•           Arrange hotel reservations and travel sales staff.

•           Assistance with enquiries/literature requests; liaising with the Sales Team as required.

•           Perform other duties as specified from time to time by the Sales management team.

​

Previous Assignments & Experience

 

Receptionist/Administrator

Earnswood Medical Centre

November 2022 – January 2023

 

• Front of house reception duties, greeting patients, and helping them to check in for appointments, booking follow up appointments, various tests and preparing sample bottles and paperwork for tests.

• Telephone reception duties, answering very busy phone service and assisting with patient enquiries such as booking appointments, prescriptions and results. Helping with referrals to pharmacies for any minor ailments. Communication with GPs for advice regarding patient symptoms.

• Using EMIS daily.

• Opening post and distributing to correct GP or administration staff.

• Sorting and franking of outgoing post.

• Task duties, including actioning follow up responses from GP’s, care co-ordinators, nurses, clinical pharmacist or other practitioners.

• Contacting patients to make urgent, or non urgent routine appointments, or sending by letter or text if not available by phone.

​

Administrator

Change Grow Live – Substance Misuse Service

February 2021 – November 2022

 

• First point of contact for all service users, medical professionals, pharmacies, social services, prisons and probation. This involved taking a high number of telephone calls on a daily basis.

• Preparing all prescriptions for controlled drugs and detox medications, including Acamprosate, Methadone and Espranor.

• Weekly script count audit.

• Monthly prescription batch print to ensure all clients have ongoing prescriptions ready for collection at chosen pharmacy.

• Taking and typing up weekly minutes for the Multi-Disciplinary Team meetings.

• Preparing reports for prescribing nurses and specialists and sending securely to GP surgeries.

• Scanning and uploading documents to client files on our in-house software CRiiS.

• Taking new referrals over the phone and email or re-opening of former client files wishing to return to service.

• Booking initial assessment appointments on Outlook Calendar and CRiiS.

• Maintaining shared outlook email inbox to complete tasks requested of admin.

• Maintaining shared CJSM (Criminal Justice Secure email) inboxes to send confidential emails and retrieving sensitive information regarding clients.

• Responsible for all stationary ordering, monthly petty cash spreadsheet and receipt reconciliation.

​

Claims Analyst Administrator

Crystal Legal Services

Feb 2020 – July 2020 (Redundancy due to COVID)

 

• Scanning multiple documents to files including sensitive information and litigation.

• Sending customers letters to request information to assist in claims.

• Extensive research on properties using Zoopla and Rightmove for Stamp Duty claim project.

• Other ad hoc duties when required.

​

Business Administrator

Fujitsu UK                                                                

October 2017 – July 2019

 

• Part of a very busy PMO that provided functions to Programs and projects to support RAID management, Resource Management, Document Management and Governance and Control.

• Monitor & support multiple shared mailboxes, actioning or allocating requests appropriately.

• Setting up guest Wi-Fi requests using Aruba for external 3rd party providers (SAP).

• Producing reports using Microsoft Excel; PowerPoint and SharePoint.

• Planning, logistics and scheduling multiple workshops and sending out calendar invites.

• Setting up multiple management governance meetings across the program.

• Booking meetings rooms for key program delivery staff.

• Requesting UK numbers and On-boarding external contractors & new starters.

• Filling out application forms for ID passes for new staff.

• Resourcing. Setting up interviews, updating of new roles and progress on candidates.

• Inviting external partners to access Extranet.

• Uploading/registering documents.

• Raising purchase orders.

• Using OPA on Oracle to add people to task codes for time sheet purposes.

• Organisation and hosting of Princes Trust Interview Skills Workshops.

• Secretariat duties and other ad-hoc requests to benefit of the program team.

​

Facilities Administrator – Receptionist

Fujitsu UK

July 2012 – October 2017

​

• Meeting and greeting of staff, visitors, contractors, and customers of Fujitsu.

• Issuing security passes to staff and visitors.

• Taking post and package deliveries.

• Booking conference, meeting & quiet rooms for staff using Cafe Vik system. Ensuring all rooms are clean and tidy for use.

• Administrational duties such as running reports on Winpak and preparing work permits as and when required.

• Safety Contact and First Aider for office.

​